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@fatreg
I think the point goldenface is making is that the chap may want as speedy a solution to this as possible, having 3 sort the problem out themselves will allow him to do that. I don't think we should blow this out of proportion, it isn't Enron we are talking about here, just a minor, albeit irritating, mistake, which is easily rectified.
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Posted: 2004-12-07 01:01:28
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whats quicker than 3 disconnectiong you for good and receiving no more bad service! so he can move to a proper mobile company that can deal with customer complaints!!
fatreg
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Posted: 2004-12-07 01:03:34
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@fatreg
What if they can't disconnect him immediately without him buying out his contract?
I would still advise following goldenface's advice.
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Posted: 2004-12-07 01:07:55
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if they have broken the DPA as my above posts, its as easy as pressing disconnect on a PC to disconnect a phone from a network!
now im sure excuse my language some pakistani can press a mouse button??
fatreg
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Posted: 2004-12-07 01:13:25
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It is the contract that will be the problem. The DPA may be too difficult to prove. They may admit they were wrong but getting then to give up the contract is something else. .
This message was posted from a T610
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Posted: 2004-12-07 01:14:38
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but if dazs calls show up on the other dudes bill and vica versa what more proof do you need??
i see all your points, but having been there before, i know that a mobile company wont have their name splattered across the newspapers for breaking the DPA, its not in their intrest!
lets see what daz does!!!
fatreg
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Posted: 2004-12-07 01:33:39
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@fatreg
Without wishing to sound sanctimonious, the use of the word 'pakistani' serves no other purpose than to imply that you don't think they are up to the job in the same way a non-Pakistani might be. I really do not see how this affects the issue we are discussing.
Incidentally, 3's call centre is located in India, not Pakistan.
@goldenface
Exactly, the contract is the sticking point, it may be necessary to buy it out for it to be cancelled. I fully agree with you concerning the DPA; 3 are very unlikely to just admit that they have broken it (if indeed they actually have). To prove that they have may require a bit of effort not to mention time, a path the chap, in question, may not want to go down.
_________________
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC
[ This Message was edited by: scotsboyuk on 2004-12-07 00:38 ]
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Posted: 2004-12-07 01:36:37
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oh,
sorry, i thought it was in Pakistan, its not that i dont feel they are up to the job, ive just heard too many reports of them not understanding the UK sense of humour/sincerity/dismay/unamusement etc!
that was only my point!
but hey ho!
lets see what comes of it.
fatreg
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Posted: 2004-12-07 01:44:25
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@fatreg
I would agree with that sentiment having had experience with 3's Indian customer service staff. They are very much up to the job, but one gets the impression that they are very scripted and there is some confusion over accents etc.
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Posted: 2004-12-07 01:47:28
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that was my sole point, i olny fear that my companies going to come under the same fire when we move a call centre to india also!!
only time will tell.
fatreg
_________________
"live fast, die young"
K700i x 4, T610, T68, T39, SPV C500 Silver, N-Gage, 3510i X 2, 5.1 x 2, 5140, 5210, 6100, 6150, 6230, 6310i x 2, 6510, 6610, 6610i, 7210 x 2, 7250i, 7600 x 2, 8310 x 5, 9210, S55, SL55, V66, V600, V80, Z5
ive always looked at 3 with this thought in mind: "If its too good to be true, then its not good" I cant say ive ever heard one person say they are 100% happy with 3!!! im sure there are plenty about, ive just never seen any,
i bid you farewell folks, my bed is calling me!
fatreg
[ This Message was edited by: fatreg on 2004-12-07 00:51 ]
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Posted: 2004-12-07 01:49:43
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